Privacy Policy for Solana Weave

At Solana Weave, located at 2787 Calle del Artesano, Floor 3, Medellín, Antioquia, 050022, Colombia, we are committed to protecting the privacy and security of the personal data of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our online platform and services, which include personalized language tutoring, interactive grammar workshops, real-time conversational coaching, tailored fluency enhancement programs, virtual group classes, and learning progress tracking, all focused on Spanish language instruction.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Data You Provide Directly: This includes information you provide when you register for an account, subscribe to our services, participate in our sessions, communicate with us, or fill out forms on our site. This may include your name, email address, phone number, and payment information.
• Learning Data: Information related to your progress, performance in tutoring sessions, grammar practices, conversational training, and fluency enhancement programs. This helps us tailor our curriculum and services to your needs.
• Technical Data: When you access our online platform, we automatically collect certain information about your device and usage. This includes IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Communication Data: Records of your communications with us, including emails, chat messages, and feedback.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain Our Services: Delivering personalized language tutoring, conducting workshops, facilitating conversational coaching, and managing virtual group classes.
• To Personalize Your Learning Experience: Tracking your learning progress and tailoring curriculum design to your specific needs and goals.
• To Improve Our Services: Analyzing usage patterns and feedback to enhance the quality and effectiveness of our educational programs and online platform.
• To Communicate With You: Sending service updates, administrative messages, and information about our offerings.
• For Security and Fraud Prevention: Protecting our platform and users from fraudulent activities and ensuring the security of our services.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

3. Legal Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal grounds:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing tutoring services).
• Legitimate Interests: When processing is necessary for the purposes of the legitimate interests pursued by Solana Weave or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud).
• Consent: Where you have given explicit consent for the processing of your personal data for one or more specific purposes (e.g., for marketing communications). You have the right to withdraw your consent at any time.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, hosting, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: When required by law or to respond to valid legal processes, such as subpoenas or court orders.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us at:

Solana Weave
2787 Calle del Artesano, Floor 3
Medellín, Antioquia, 050022
Colombia